MEDSOCKS

The cheerful healthcare socks for doctors, nurses, and all other healthcare heroes!

Email: info@medsocks.nl

Chamber of Commerce (KvK): 86742329

VAT No.: NL864072107B01

Website: www.medsocks.nl

Contact: Contact form on our website

Address: Kleiweg 172B, 3051 SJ Rotterdam, The Netherlands

These Terms and Conditions set out the terms under which we provide our products and services. By using our services, you agree to these Terms. Please read them carefully.

If you have any questions about any of the provisions, don’t hesitate to contact us — we’ll be happy to explain them.

MEDSOCKS is a trade name of MedSocks B.V., a private limited company established in Rotterdam, registered with the Dutch Chamber of Commerce under number 86742329.

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

Cooling-off period

The period within which you, as a consumer, can exercise your right of withdrawal.

Civil Code

The Dutch Civil Code (“Burgerlijk Wetboek”).

Consumer

A natural person not acting for purposes related to their trade, business, craft, or profession.

Day

A calendar day.

Durable medium

Any means, including email, that allows you or us to store information addressed personally to you in a way that enables future reference and unaltered reproduction for as long as necessary for its purpose.

Right of withdrawal

The right of the consumer to withdraw from a distance contract within the cooling-off period.

You / your

The consumer or business customer who enters into or intends to enter into a contract with MEDSOCKS (hereinafter also referred to as “we,” “us,” or “our”).

Business customer

A legal entity or natural person acting for purposes related to trade, business, craft, or profession.

Distance contract

A contract concluded between you and us as part of an organised system for distance selling, where one or more means of remote communication are used up to and including the conclusion of the contract.

Parties

You and MEDSOCKS.

Written

Communication via registered mail, email, or WhatsApp.

Article 2 – Applicability

2.1 These Terms and Conditions apply to every offer, quotation, and agreement between you and MEDSOCKS, as well as to all related legal acts or consequences.

2.2 They also apply to all agreements for which third parties must be engaged.

2.3 Before a distance contract is concluded, the text of these Terms and Conditions will be made available to you, either on paper or electronically (as a downloadable PDF).

If that is not reasonably possible, you can consult them online at https://www.medsocks.nl/algemene-voorwaarden, or we will send you a copy upon request.

2.4 Any general terms and conditions issued by you are expressly rejected and shall not apply.

2.5 Deviations from these Terms are valid only if confirmed by us in writing.

2.6 We reserve the right to amend these Terms at any time. You will be notified in writing of any changes. If you do not object in writing within 14 days, you are deemed to have accepted the revised Terms.

2.7 If any provision of these Terms is invalid or void, the remaining provisions will remain in full force. We will then agree on a replacement provision that reflects as closely as possible the intent of the original.

2.8 In the event of a conflict between these Terms and the contract itself, the contract prevails, unless there is an obvious clerical or typographical error.

Article 3 – Offers

3.1 All our offers, regardless of form, are non-binding and constitute an invitation to place an order.

3.2 Offers are valid for 14 days from the date of issue, unless otherwise stated in writing. Obvious errors or mistakes in our offers or contracts are not binding on us.

3.3 For consumers, all prices are inclusive of VAT. For business customers, prices are exclusive of VAT, unless explicitly stated otherwise.

3.4 During the period of validity indicated in the offer, prices will not be increased except for changes resulting from VAT adjustments.

3.5 Products subject to market fluctuations may be offered at variable prices. Any such dependence on market movements will be stated in the offer.

Article 4 – The Contract

4.1 A contract is established only when:

a) you receive an order confirmation from us by email; or

b) we begin performing the requested service or delivering the order.

4.2 Any change or addition during execution may affect delivery times or costs. We will notify you promptly.

4.3 If an order is placed by more than one person or company, each is jointly and severally liable for full performance.

4.4 We reserve the right to refuse or attach special conditions to any order if there are valid reasons to do so.

Article 5 – Right of Withdrawal and Extra Guarantee

5.1 If you are not satisfied with a delivered product, you may return it. As a consumer, you have the legal right to withdraw from an online purchase within 14 days without giving reasons. In addition, we offer a “money-back guarantee” of up to 30 days — giving you a total of 30 days to reconsider your purchase.

5.2 The right of withdrawal does not apply to business customers.

5.3 The withdrawal period begins on the day after you (or a third party designated by you, other than the carrier) receive the product.

Article 6 – Your Obligations During the Cooling-off Period

6.1 During the cooling-off period, you must handle the product and packaging with care. You may only unpack or use it as necessary to determine its nature and characteristics — as you would in a physical store.

6.2 For hygiene reasons, we cannot accept returns of items that have been worn or washed.

6.3 Customized or personalized products are excluded from the right of withdrawal, unless there is a manufacturing defect.

6.4 If you handle the product beyond what is permitted in paragraph 1, we may charge a reduction in value.

6.5 To exercise your right of withdrawal, notify us by email at info@medsocks.nl within the cooling-off period, including your order number.

6.6 You must return the product to us within 14 days of your withdrawal notice, unless we have agreed to collect it. You meet the deadline if you send the product before the 14-day period expires.

6.7 Return the product with all accessories, preferably in its original condition and packaging, following our reasonable instructions.

6.8 The risk and burden of proof for correct and timely exercise of the right of withdrawal lie with you.

6.9 You bear the direct cost of returning the product.

Article 7 – Our Obligations Upon Withdrawal

7.1 Upon receiving your withdrawal notice electronically, we will confirm receipt immediately.

7.2 We will refund all payments promptly, but no later than 14 days after you have informed us of the withdrawal. We may withhold reimbursement until we have received the product or proof of return.

7.3 Refunds will be made using the same payment method you used, unless you agree otherwise. No fees will be charged for the refund.

7.4 If you chose a more expensive delivery method than our standard option, we are not obliged to refund the extra costs.

Article 8 – Delivery

8.1 We will handle your order with the greatest possible care. Delivery times are indicative unless expressly agreed otherwise.

8.2 The delivery address is the one you provided to us.

8.3 We will dispatch accepted orders promptly, no later than 30 days after purchase unless otherwise agreed. If delivery is delayed, you will be informed within 30 days. As a consumer, you may then cancel the contract and receive a full refund.

8.4 The risk of damage or loss transfers to you once the product is delivered to you or your designated representative.

Article 9 – Payment

9.1 We may send invoices electronically. By placing an order, you consent to electronic invoicing. Unless otherwise agreed, payment must be made within 30 days after the cooling-off period begins.

9.2 We may request an advance payment of up to 50% of the order total, unless otherwise agreed in writing.

9.3 You must promptly inform us of any inaccuracies in payment information.

9.4 If you, as a consumer, fail to pay on time, we will notify you and give you 14 days to pay. If payment is still not made, statutory interest and collection costs will apply, calculated according to Dutch law.

9.5 If you, as a business customer, fail to pay on time, you are immediately in default and liable for statutory interest and collection costs, calculated as follows:

• 
  15% on amounts up to €2,500
  
• 
  10% on the next €2,500
  
• 
  5% on the following €5,000
  
  with a minimum of €150.
  

Article 10 – Termination

10.1 If we have entered into a fixed-term or open-ended agreement (for example, a subscription), the following applies:

• 
  Fixed-term: You cannot terminate before the end of the term unless we materially breach the contract and fail to remedy this within two weeks after notice of default.
  
• 
  Open-ended (consumer): You may terminate at the start of the next month, with one month’s notice, unless otherwise agreed in writing.
  
• 
  Open-ended (business): You may terminate at the start of the next month, with three months’ notice, unless otherwise agreed in writing.
  

10.2 We may suspend or terminate the contract immediately if:

• 
  You fail to meet your obligations;
  
• 
  We have valid reasons to believe you will not comply;
  
• 
  You fail to provide requested security for payment;
  
• 
  Delays on your part make further performance unreasonable; or
  
• 
  Circumstances make continued performance impossible.
  

10.3 If termination is attributable to you, you must compensate us for all resulting direct and indirect damages.

10.4 Upon termination, all our claims against you become immediately due.

10.5 Any services already rendered do not have to be reversed.

10.6 We are not liable for any damage or costs resulting from lawful suspension or termination.

10.7 The contract terminates automatically if we:

a) default on our obligations;

b) apply for suspension of payment;

c) are declared bankrupt; or

d) cease business operations.

In such cases, all claims become immediately due.

Article 11 – Liability and Indemnity

11.1 Our liability for damage due to negligence, breach of contract, or otherwise is excluded unless stated otherwise in these Terms. Indirect damages (loss of profit, savings, reputation, or business interruption) are never compensated.

11.2 Damage caused by third parties we engage is not our responsibility.

11.3 Our total liability is limited to the amount paid for the order, with a maximum of €1,000.

11.4 We are not liable for damage caused by incorrect or incomplete information provided by you.

11.5 Any claim against us expires one year after delivery.

11.6 The above limitations do not apply in cases of intent or deliberate recklessness on our part, for which you bear the burden of proof.

11.7 You indemnify us against all third-party claims related to our services performed on your behalf.

Article 12 – Force Majeure

12.1 We are not obliged to perform our obligations if prevented by circumstances beyond our control, such as incomplete information from you, illness, strikes, technical failures, quarantine measures, epidemics, or government restrictions.

12.2 We may invoke force majeure even if it arises after our obligations were due.

12.3 During a period of force majeure, our obligations are suspended. If it lasts longer than two months, either party may terminate the agreement without compensation.

Article 13 – Complaints

13.1 Complaints must be submitted in writing by email to info@medsocks.nl with the subject “Complaint + order number”.

13.2 Complaints about performance must be submitted promptly, clearly describing the issue.

13.3 We will respond within 30 days of receipt. If more time is needed, we will inform you within that period when you can expect a detailed response.

13.4 You must allow us at least four weeks to resolve the complaint amicably. Filing a complaint does not suspend your payment obligations.

Article 14 – Intellectual Property

14.1 All intellectual property rights arising from our services belong to us unless otherwise agreed in writing.

14.2 All materials (images, text, videos, samples, etc.) appearing on our website are owned or licensed by us. You may not reproduce, distribute, or exploit them without our written consent.

14.3 The website and its content are intended for personal, non-commercial use only. Commercial use or downloading of materials is prohibited.

14.4 No ownership rights are transferred to you.

14.5 We may use your (company) name and logo for promotional purposes unless you object within 14 days after termination of the assignment.

Article 15 – Applicable Law and Disputes

15.1 These Terms are governed exclusively by Dutch law.

15.2 Disputes must first be discussed amicably. If unresolved, parties may seek mediation.

If mediation fails, disputes will be submitted exclusively to the District Court of Rotterdam, the Netherlands.

Partners:

Beckolprofit.nl – We work in partnership with marketing agency Beckol Profit.

These Terms and Conditions were drafted on 13 January 2021 by Lwzjuristen.nl.

Consequences of Withdrawal

If you withdraw from the contract, we will refund all payments received, including delivery costs (except any additional costs resulting from your choice of a delivery method other than our standard option), promptly and no later than 14 days after being informed of your decision.

If you return only part of your order, delivery costs will not be refunded.

Refunds will be made using the same payment method unless you agree otherwise. No fees will be charged.

We may withhold repayment until we have received the goods or proof of return, whichever occurs first.

You must return the goods within 14 days after notifying us of withdrawal. You are on time if you send the goods before the 14-day period expires.

You are responsible for the direct cost of returning the goods.